What happens when the amount of money transferred by a client differs from the expected amount?
We’ll notify you as soon as we can of any payment inconsistencies, so that you can broach the subject with the client.
If the client has transferred what they think is the right amount – be it more or less – you should cancel the previous payment expectation and set up a new one for the correct figure, so that we can allocate the money to the client’s account.
If the payment expectation was entered correctly but the client has sent the wrong amount, we’ll return any excess funds (if they’ve sent too much), or wait for any additional funds that need to be transferred (if they’ve sent too little).
Client money regulations mean that we can only hold unallocated funds for 10 days – if by that time the issue hasn’t been successfully resolved, we’ll return the money to the client’s bank account.